Online Education Terms & Conditions

Updated 12 September 2023

1. Agreement

Genesis Research Services Pty Ltd (“Genesis Research Services”, “GRS, “we”, “us, “our”) provides its online education (“courses”) via its website ( Courses are delivered via the ‘LearnDash’ learning management system (LMS). Use of the Genesis Research Services online education is subject to the following Online Education Terms and Conditions.

These Online Education Terms and Conditions are to be read in conjunction with our general Terms and Conditions, which together, comprise the Agreement between you and us (“Agreement”).

By accessing and using the Genesis Research Services online education, you (the “user”) agree that you have read and accept the terms of this Agreement.

2. Course Access

To access a course, you must register for a student account and purchase the course. If you do not already have a student account, you will be asked to create one during checkout. Registration and purchase instructions (including bulk purchasing for multiple users) are described in the course product information pages and on our Frequently Asked Questions page.  

You will have immediate access to the course(s) once payment has been processed. Your purchased course(s) will be accessible from your Student Account page. If you have any issues accessing a purchased course, please send an email to

Course Expiry

Access to our Good Clinical Practice (ICH GCP) Training Course will expire two (2) years from the date of enrolment (purchase date). This is to allow for GCP recertification, which is typically required every three (3) years. After this time, you may repurchase the course and re-train prior to your certificate expiry date. If you require yearly recertification, please send an email to to request a manual course progress reset and enable repurchasing.

Access to our Research Fundamentals Training Course will not expire. You will have continued access to the course for as long as it is offered on our website. Please be aware that purchase of our Research Fundamentals Course comes with complementary access to our Good Clinical Practice (ICH GCP) Training Course, and the two (2) year expiry period will still apply to that course.

3. Inclusions

By registering and purchasing a course, you will receive immediate access to our online learning portal, which is accessible via your Student Account.

Course content is delivered in a series of units (lessons), each consisting of several topics. A link to download the course learning materials / study guide (PDF file) is provided on each lesson page.

A personalised certificate of completion will be available for you to download from your Student Account after marking all course units as complete and receiving a passing grade on the course assessment quiz(zes).

For detailed course descriptions, please view the course product pages and download the course brochures (PDF file) using the link provided in the course description (located under the “Add to cart” button).


Please note, purchase of our courses does not include educational support. We will provide administrative support and technical assistance to assist you with troubleshooting common problems to the best of our ability. Please read our Frequently Asked Questions before contacting us for administrative / technical support.

4. Payment

Course payments are made online through our website cart and checkout process. We use a third-party payment provider, Eway, to accept and securely process payments.

We accept credit card and debit card payments. An alternate method of payment may be arranged if necessary. Please send an email to if you require an alternative method of payment. You will not receive access to a course until payment has been received in full.

An invoice will be issued via email to the email address you supply once payment has been received.

Genesis Research Services will not be liable for and assumes no responsibility for any losses arising from or in connection with any errors or omissions with respect to payments processed by its third-party payment provider, Eway, or any fees or charges (including transaction fees, administrative fees, and currency conversion fees) imposed by a third-party payment provider, or your third-party payment service provider or financial institution.

5. Refund Policy

When you purchase a course via the Genesis Research Services website, you will receive immediate access to the course content and downloadable study guide. To protect our intellectual property rights, we do not offer refunds due to change of mind or user inactivity / non-completion.

You will be entitled to a refund in accordance with Australian Consumer Law. Additionally, you may be entitled to a full refund under the following circumstances:

  • Unresolved technical issues that prevent you from accessing the course. Supporting documentation for any technical issues that prevent you from accessing the course, including screenshots and a detailed description of the issue, noting date(s), time(s), and the type of device and internet browser you are using, must be provided to us via email within fourteen (14) days of your purchase date.
  • Genesis Research Services cancels the purchased course prior to your completion of the course without providing you with thirty (30) days written notice of cancellation.

If, for any reason, you are unable to complete a course that is scheduled to be cancelled, we are more than happy to discuss your eligibility for a full or partial refund.

A written request for a refund should be sent to detailing the reason for your request with supporting documentation.

Once a refund request has been submitted, you will receive an email to confirm that we have received your request. You will be notified of the outcome within five (5) business days. If your request is approved, a full refund will be issued within thirty (30) days of notification of approval of your refund request.

6. Cancellation or Variation of a Course

Whilst every effort is made to avoid significant changes to our courses, Genesis Research Services reserves the right to withdraw or cancel a course at any time. We will give you at least thirty (30) days’ notice prior to any withdrawal or cancellation of a course. Notice of withdrawal or cancellation of a course will be provided by email and by notice published on our website.

Genesis Research Services may make minor changes to the course content or product information without notice. These include corrections of typographical errors, broken links or images, formatting fixes, wording improvements. We may also make changes and additions (without notice) to the course instructions and frequently asked questions published on the website to improve the user experience.

If major changes are to be made to the course content or product information, including changes to course pricing and content changes to reflect updates to scientific information or current guidance (e.g., ICH GCP), an announcement will be made and the changes will be published on the website. Current users may receive notice via email.

7. Privacy Policy

Genesis Research Services is committed to protecting your privacy. The personal information that we collect and how we treat your information is described in our Privacy Policy.

Genesis Research Services does not collect your credit card details. Customer payments are handled by a third-party payment processor, Eway. Eway is “certified with level 1 PCI DSS compliance — the highest level of encryption available,” meaning that your payment data is secured with bank-level protection.

Genesis Research Services will not be liable for and assumes no responsibility for any losses arising from or in connection with any errors or omissions with respect to payments processed by its third-party payment provider, Eway.

8. Intellectual Property Rights

Genesis Research Services either owns or has permission or valid licenses to use materials included in the courses, including text, images, graphics, video content, and downloads. Materials created by us are covered by copyright under Australian copyright law. Where third-party material is included in the courses, copyright remains with that party.

As a registered course user, you are permitted to download the study guide(s) for the course(s) that you are enrolled in for the sole purpose of completing the course(s). You are not permitted to use, copy, reproduce, modify, adapt, or redistribute any materials included in our courses (including study guides) for any other purpose without the prior written consent of Genesis Research Services, except as allowed under Australian copyright law.

If you have any questions about permissible use of any copyrighted material included in our courses, please send an email to

9. Information Disclaimer

Genesis Research Services makes every effort to provide information that is accurate and kept up to date. However, information included in our online courses is gathered from various sources, and we make no representation or warranty of any kind, express or implied, regarding the representation of information, its accuracy, its completeness, or that it is up to date.

The information included in our courses is intended to be informative and provided as guidance. To the maximum extent permitted by law, Genesis Research Services accepts no responsibility for any consequences of use of or any reliance placed on any course materials or information provided by us.

10. LMS Functionality and Potential Issues

Despite our best efforts to ensure that our website and LMS always remain functional, we cannot guarantee that they will be free from errors, interruptions, or technical issues (including security breaches, malicious attacks, and infection by computer viruses). To the maximum extent permitted by law, you agree that access to and use of our website and LMS is at your own risk.

11. Warranty Disclaimer and Limitation of Liability

Except for any liability that cannot be excluded by law, under no circumstances shall Genesis Research Services, its staff, or other associated organisations/individuals, accept liability for any direct or indirect loss, damage, or cost (including, but not limited to, legal expenses) that you may incur as a result of accessing or using our courses, including the use of any information, content, or materials included in our courses, or inability to access or use our courses, or from the conduct of any other users of our courses.

To the maximum extent permitted by law, you indemnify and agree to keep Genesis Research Services, its staff, and other associated organisations/individuals indemnified in respect of any claim, proceedings, and expenses (including, but not limited to, legal expenses) arising out of any breach by you of this Agreement or any negligent act or omission in performing your obligations under this Agreement.

12. General Terms

  • This Agreement constitutes the entire agreement between you and Genesis Research Services in relation to any use of the online education courses.
  • Genesis Research Services reserves the right to amend the terms of this Agreement at any time. Your continued use of the online education courses following such amendments constitutes your acceptance of the revised terms.
  • Any failure of ours to exercise or enforce any right or provision in this Agreement does not constitute a waiver of that right or provisions.
  • If any part of this Agreement is found to be invalid or of no force or effect under any applicable laws, the Agreement shall be interpreted as though such part had not been included, and the rest of the Agreement shall retain its full force and effect.

13. Contact

If you have any questions, comments, concerns, or complaints about our education services or these Online Education Terms and Conditions, please send an email to or call us on 02 4985 1860.