Frequently Asked Questions - Research Courses

General Questions

Currently, we have two courses on offer:

  1. A Good Clinical Practice (ICH-GCP) Course for investigators and site personnel.
  2. A professional development Research Fundamentals Training Course.

For access to our ICH-GCP Course, we charge a small fee of AUD $10 (inc. GST).

Our Research Fundamentals Training Course is currently on offer at an introductory price of AUD $180 (inc. GST) and comes with complementary access to our ICH-GCP course.

We initially created our GCP course for the purpose of training our own investigators and research staff, as well as our greater research network. By publishing our course online and providing this essential training for free, we hoped to grow our research network and establish ourselves as a reputable research service provider.

We now have over 9,000 users, with up to 20 new users registering each week. This small fee allows us to cover the increased administrative and running costs associated with the course. To make up for this, we have added a 71-page downloadable study guide to the course and have implemented a notification feature that will remind users when their certificate is about to expire (3 years after course completion).

Access to our ICH-GCP course comes free with purchase of our Research Fundamentals Training course.

Purchasing & Course Registration

To register for a course, click the “Add to cart” button for the course you wish to enrol in from either the Online Education page or the course product pages.

Next, navigate to your cart by clicking on the “View cart” link or the cart icon in the website menu and then proceed to the Checkout page.

On the Checkout page, fill out the Billing details section. New users will be asked to enter an Account username and password. If you already have an account with us, click on the “Returning customer” tab to login.

*If purchasing a course on behalf of someone else, when filling out the Billing details section, please enter the name and email address of the person who will be completing the course as this is the name that will appear on the course certificate of completion.

Users can edit their first and last name later if needed via the My Account page.

You do not need to confirm or active your account. You will have immediate access to your Student Account and any course(s) you have enrolled in once your order is placed.

No, our courses cannot be purchased in bulk.

Courses must be purchased individually, per user. This is because when purchasing a course, you will be asked to create an account (or login if you have already registered) on the checkout page. The course purchased will be tied to this account.

If you are looking to purchase courses for multiple users, please complete checkout separately for each user, creating a new account for each user during checkout.

*If purchasing a course on behalf of someone else, when filling out the Billing details section, please enter the name and email address of the person who will be completing the course as this is the name that will appear on the course certificate of completion.

Users can edit their first and last name later if needed via the My Account page.

Once you have completed the checkout process and placed your order, you will automatically be enrolled into the course(s) that you purchased.

You should be automatically logged in once completing checkout. Go to your Student Account page to view your enrolled courses. Click on the course title to access the course.

If you are not logged in, Login with the details you registered with. Once logged in, you will see a list of your enrolled courses and progress.  You can return to this page by clicking on the Login or Student Account links.

You don’t need to confirm or activate your registration via email.

If you aren’t receiving any emails about registration or the course at all, please check your junk or spam email folder (see instructions for: Outlook, Gmail, Thunderbird).

You can also try adding genesisresearchservices.com to your safe senders list (see instructions for: Outlook).

Accounts

Before contacting us, make sure that you are entering the details that you registered with correctly. Your username should be the email address that you registered with. Passwords are case-sensitive. Make sure that Caps Lock is off. If you have forgotten your password, you can reset it by clicking on the “Lost your password?” link on the login page.

If after entering your login details you are directed to another side of the website, try going back to the Account page to see if you have been logged in.

If this does not work, try logging in using a different web browser or using a private / incognito mode (see instructions for: Google Chrome, Microsoft Edge, Mozilla Firefox, Safari).

You may need to clear your internet browsing data (also known as cache / cookies / site data). You can usually find this in your internet browser settings under “privacy and security”.

If you are still having login issues, send an email to reception@genesisresearchservices.com. Please provide as much of the following information as possible:

  1. When the login issue occurred (date and approximate time)
  2. Where you tried logging in from (i.e.: university campus, country if outside Australia)
  3. The device you were using (i.e.: PC, mobile phone or tablet)
  4. The web browser that you were using (i.e.: Google Chrome, Microsoft Edge or Internet Explorer, Firefox, Safari) and, if possible, the browser version.

We will respond to your email as soon as possible, but please know that this may take 1-2 business days. Thank you for understanding.

You can edit your account details via the My Account page (which you can access via the menu or your Student Account page). Here, you can change your first name, last name, display name, email address, and password.

*Please note that the first and last name is what will be displayed on any course certificates of completion.

*Please note that if your username is an email address, changing your email address here will not change the email address that you use to login with. You will still need to enter your old email address in the username field when logging in.

Course Material & Permissions

Access to both of our courses includes a downloadable study guide (PDF document).

Users enrolled in our ICH-GCP course can find the complete study guide for download on the Lesson 1 – Introduction content page under the “Learning Materials” heading.

Users enrolled in our Research Fundamentals Training course can download study guides for each Unit on the Unit/Lesson content pages under the “Learning Materials” heading by clicking on the Download button.

No.

Our courses were written by Genesis Research Services personnel and are only to be used on the Genesis Research Services website. Please refer to the Disclaimer in the website footer.

Our GCP course is compliant with the TransCelerate Site Qualification and Training (SQT) Initiative and, as such, is listed on the TransCelerate website under Genesis Research Services. Any changes to or translations of the course require updates to be submitted to TransCelerate and approved.

You are more than welcome to recommend our courses by providing a link to the Genesis website. We appreciate it when organisations or institutions email us asking for permission to post a link on their website, though this is not absolutely necessary.

You are more than welcome to recommend our courses to your staff or students by providing a link to the Genesis website, however, use or redistribution of our course content in any form outside of the Genesis website is prohibited. Please refer to the Disclaimer in the website footer.

Course Certificates

Course certificates are automatically generated upon course completion. There are two ways to download your certificate (note that all course lessons and topics must be marked as completed):

1) Return to the course main page. At the top of the page, you should see a box with a button that says “Download Certificate” – click this to download your certificate (PDF).

Newcastle Research Institute - Genesis Research Services

2) Go to your Student Account page. Under Your Courses, you will see a certificate icon next to the course name. Click this to download your certificate (PDF).

Frequently Asked Questions - Frequently Asked Questions,Genesis Research Services,Research Service,Research institute

If your course isn’t marked as 100% complete (as per the image below) your certificate will not display a completion date.

Frequently Asked Questions - Frequently Asked Questions,Genesis Research Services,Research Service,Research institute

You will need to go back to the course main page and scroll down to view the course content. Make sure that each lesson / unit and every topic within each lesson has a tick next to it. Frequently Asked Questions - Frequently Asked Questions,Genesis Research Services,Research Service,Research institute 

If there is no tick, click on the lesson or topic, scroll to the bottom of the page, and click the Mark Complete button.

Frequently Asked Questions - Frequently Asked Questions,Genesis Research Services,Research Service,Research institute

Once the course is 100% complete, return to the course main page or your Student Account page to download your certificate.

Our ICH-GCP course and certificate are compliant with the TransCelerate Site Qualification and Training (SQT) Initiative, reflecting professional recognition for ICH E6 Good Clinical Practice (GCP) Training targeted to investigator site personnel. This means that our course meets the minimum criteria for mutual recognition of ICH E6 GCP Training, and that Genesis Research Services is recognised as a training provider and is listed on the TransCelerate website.

Ultimately, the decision to accept a certificate lies with the sponsor or organisation.

Most site investigators and research staff are required to complete GCP training every 3 years, or within 3 years of commencing a new study.

Our GCP course certificates expire 3 years after the completion date. After this timeframe, our investigators and staff must re-train to obtain a new certificate.

Training expectations may differ depending on the sponsor or local regulatory requirements.

Other Issues & Troubleshooting

If the problem is an image, video, link or text not displaying or appearing broken, please try refreshing the page. If this does not work, try using a different internet browser.

If this does not solve the issue, and the problem is preventing you from using or completing the course, send an email to reception@genesisresearchservices.com. Please describe the issue and provide as much of the following information as possible:

  1. The course and topic or lesson in which you found the issue
  2. When it occurred (date and approximate time)
  3. Where you accessed the course from (i.e.: university campus, country if outside Australia)
  4. The device you were using (i.e.: PC, mobile phone or tablet)
  5. The web browser that you were using (i.e.: Google Chrome, Microsoft Edge or Internet Explorer, Firefox, Safari) and, if possible, the browser version.

We will respond to your email as soon as possible, but please know that this may take 1-2 business days. Thank you for understanding.

If you come across any information that needs correcting, or topics that could be better explained, please send an email to reception@genesisresearchservices.com. Please quote the information or mistake, the course and topic or lesson in which it appears, and any suggestions as to how we may fix or improve it.

We will respond to your email as soon as possible, but please know that this may take 1-2 business days. Thank you for understanding.