Privacy Policy

Genesis Research Services Pty Ltd (“Genesis Research Services, “GRS”, “we”, “us”, “our”) is committed to protecting your privacy. We respect and uphold your rights to privacy protection under the Australian Privacy Principles (APP) of the Privacy Amendment (Enhancing Privacy Protection) Act 2012 which amends the Privacy Act 1988. The APP commenced 14th March 2014.

This policy sets out how we collect and treat your personal information.

1. Collection of Personal Information

Personal information is any information that can identify you as an individual. This includes health information, which may be considered sensitive information.

Genesis Research Services may collect and store basic personal information that you enter onto our website. This may be provided to us directly or given to us through submitted website forms, such as the “contact us” forms, user registration form, or checkout form (required for purchase of our online courses).

The basic personal information you provide may include your:

  • Name
  • Telephone number
  • Email address
  • Billing information (address, method of payment).

This information enables us to provide you with relevant information, process user account registrations, process purchases of our online courses, and provide information, confirmation, and updates related to registrations and orders.

Sensitive Information

Genesis Research Services may also collect and store health information that you provide to us through the submission of any application forms for current or future clinical research studies.

Personal and health information you provide may include:

  • Date of birth
  • Location (country of residence, postcode, or full address)
  • Medical conditions
  • Medications and treatments
  • Medical social items
  • Sex/gender, height, weight (voluntary)
  • Information specific to the clinical trial for which you are applying for.

2. Use of Personal Information

Genesis Research Services may use personal information for an intended purpose. Such purposes include:

  • To provide you with information and updates about our services, including clinical trial participation, online education (courses), and recruitment services
  • To respond to enquiries and complaints
  • To process user account registration and manage our website user database
  • To process online course purchases and issue invoices
  • To process and manage user course enrolments
  • To improve our website and services
  • To create and maintain mailing lists
  • For internal administrative purposes.

Genesis Research Services may use any email addresses provided to us by you via the website or any other means to send information, updates, and news regarding our services or business-related activities. You may choose not to receive these communications by using the “unsubscribe” link at the bottom of any such email communication.

The use of personal information in direct marketing is only done with consent.

Use of Sensitive Information

Genesis Research Services may use health information for purposes related to our clinical trial services. Such purposes include:

  • To provide you with information related to participation in a clinical trial
  • To contact you about current or future clinical research studies that you have registered your interest for
  • To add to and maintain our database of participants or candidates who have expressed interest in clinical trial participation
  • To assist us with any calls from our participants or clinical trial candidates
  • For internal administrative purposes.

All information provided when submitting a current or future clinical research study application form is confidential and will not be given or sold to any third-party without prior consent.

Additional terms are set out in our Privacy Policy for Trial Participants here: Privacy Policy – Trial Participants.

3. Disclosure of Personal Information

Genesis Research Services may share personal information under the following circumstances:

  • To provide referrals to participating research centres to assist with assessment for clinical trial participation.
  • To specialist sub-contractors and consultants bound by the Privacy Principles who assist us in the management of our facility. Personal information is only supplied to a third-party when it is required for the delivery of our services.
  • To third-party bodies legally bound by us in agreement to the Privacy Principles. These bodies audit our facility for compliance with Australian Standards, Codes and Legislation for the purposes of accreditation.
  • To comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding, or in response to a law enforcement agency request.

Other than as provided in this Privacy Policy, we will not disclose any personal information to any third-parties without your consent, unless we are required to do so by law, or in the event of the sale of Genesis Research Services to any third-party.

4. Security of Information

Genesis Research Services is committed to ensuring that the information you provide to us is kept private and secure. Personal information is maintained in the strictest confidence in accordance with this Policy and our quality management system.

The Australian Privacy Act 1988 (Privacy Act) and the Health Insurance Portability and Accountability Act of 1996 (HIPAA) (United States law) regulate the collection and handling of “protected health information” (PHI). Certain organisations called “covered entities” and their business associates are required to comply with both Acts.

For our digital recruitment and screening tools, being “Privacy Act and HIPAA-compliant” means that we responsibly collect and manage protected health information in a manner compliant with the Acts. We ensure our information collection systems operate in a way that is consistent and compatible with those laws and our digital provider’s role.

The personal details and health information is contained electronically.

Access to records is restricted by:

  • Electronic password protection, passwords are changed regularly
  • Backups attended daily and remotely
  • Restricted access by staff
  • Signed confidentiality agreements.

We have security measures and procedures in place to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification, and disclosure. However, the transmission and exchange of information over the internet is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us.

5. Website Usage

We may collect anonymous information about your usage of our website, such as your IP address, browser type, referring website, and the pages you visit. This information is used in an aggregated manner to analyse how people use our website, which allows us to improve your user experience.


We may use cookies to store information about your visits to the website, which allows us to improve your user experience. Cookies are stored on your machine but do not identify you or give us any information other than what you choose to provide us with.

We do not link any information we store in cookies to any personally identifiable information that you may send to us via the “Contact us” forms. You may be able to configure your browser and/or firewall to reject these cookies, however your use of the website may be hampered if you choose to do so.

External Links

We may provide links to other websites on our website. We are not responsible for the privacy policy and/or practices of those third-party websites and do not endorse the content or opinions expressed therein. We recommend you read the privacy policy of any third-party website you choose to access.

6. Changes to Privacy Policy

Please be aware that we may modify this Privacy Policy at any time in our sole discretion. All changes will be effective immediately upon our posting of the modified Privacy Policy on our website. We recommend you check back from time to time to review our Privacy Policy.

7. Complaints

If you feel we have breached any of our privacy terms, please contact the Research Manager on (+61) 02 4985 1860.