Research courses FAQs

To register for a course, click the “Add to cart” button for the course you wish to enrol in from either the Online Education page or the course product pages.

Next, navigate to your cart by clicking on the “View cart” link or the cart icon in the website menu and then proceed to the Checkout page.

On the Checkout page, fill out the Billing details section. New users will be asked to enter an Account username and password. If you already have an account with us, click on the “Returning customer” tab to login.

*If purchasing a course on behalf of someone else, when filling out the Billing details section, please enter the name and email address of the person who will be completing the course as this is the name that will appear on the course certificate of completion.

Users can edit their first and last name later if needed via the My Account page.

You do not need to confirm or active your account. You will have immediate access to your Student Account and any course(s) you have enrolled in once your order is placed.

Our Good Clinical Practice (ICH GCP) Training Course may be purchased in bulk upon request. Please send an email to reception@genesisresearchservices.com with the subject “Bulk Course Purchase” or call us on +61 (0)2 4985 1860 to enquire. We will email you with a private link and instructions on how to purchase the course for multiple users.

Please note, bulk purchasing will generate randomly numbered usernames and passwords to be distributed to staff or students requiring course access. Each user will need to login to the Genesis website and update their personal details via the My Account Details page. It is important that users update their first name and last name as this is what will appear on their certificate of completion. Users should also update their email address and create a new password.

Our Research Fundamentals Training Course cannot be purchased in bulk. This course must be purchased individually per user. 

Once you have completed the checkout process and placed your order, you will automatically be enrolled into the course(s) that you purchased.

You should be automatically logged in once completing checkout. Go to your Student Account page to view your enrolled courses. Click on the course title to access the course.

If you are not logged in, Login with the details you registered with. Once logged in, you will see a list of your enrolled courses and progress.  You can return to this page by clicking on the Login or Student Account links.

You don’t need to confirm or activate your registration via email.

If you aren’t receiving any emails about registration or the course at all, please check your junk or spam email folder (see instructions for: Outlook, Gmail, Thunderbird).

You can also try adding genesisresearchservices.com to your safe senders list (see instructions for: Outlook).

*Please note that our website cannot accept email addresses that contain an apostrophe (‘). Please use another email address for course registration. We apologise for the inconvenience.

When you purchase a course via the Genesis Research Services website, you will receive immediate access to the course content and downloadable study guide. To protect our intellectual property rights, we do not offer refunds due to change of mind, user inactivity, or non-completion.

You will be entitled to a refund in accordance with Australian Consumer Law. Additionally, you may be entitled to a full refund under the following circumstances:

• Unresolved technical issues that prevent you from accessing the course. Supporting documentation for any technical issues that prevent you from accessing the course, including screenshots and a detailed description of the issue, noting date(s), time(s), and the type of device and internet browser you are using, must be provided to us via email within fourteen (14) days of your purchase date.
• Genesis Research Services cancels the purchased course prior to your completion of the course without providing you with thirty (30) days written notice of cancellation.

If, for any reason, you are unable to complete a course that is scheduled to be cancelled, we are more than happy to discuss your eligibility for a full or partial refund.

A written request for a refund should be sent to reception@genesisresearchservices.com detailing the reason for your request with supporting documentation.

Once a refund request has been submitted, you will receive an email to confirm that we have received your request. You will be notified of the outcome within five (5) business days. If your request is approved, a full refund will be issued within thirty (30) days of notification of approval of your refund request.

Please read our Online Education Terms & Conditions for further information.